Customer Support
If you run into any problems while using HelpLogic, please refer to this User Guide first to see if it lists quick answers to your questions. If the User Guide does not solve your problem, or you wish to submit comments or feature requests, you are encouraged to contact Customer Support at:
http://www.ebutterfly.com/helplogic/support.php
Troubleshooting
- Invisible Project Window: After choosing a project to open in HelpLogic, if the project loads, but the main project window never appears onscreen, then try the following: quit the application, delete HelpLogic's Preferences files, and then re-launch HelpLogic to see if that resolves the issue. On Mac OS X, delete the HelpLogic folder and com.electricbutterfly.helplogic.plist in the "User/Library/Preferences/" directory.
Known Issues
- Mac OS X 10.5 Leopard: Small memory leak on Mac OS X 10.5 Leopard when opening and closing some windows (such as the Publisher windows).